Last updated October 9, 2026
Boo is launching soon and isn't on sale yet. When it is, we want ordering to be simple and risk-free. Here's exactly how it will work.
How orders work
- When you place an order, you reserve a Boo.
- Orders ship in the order they were placed.
- We'll email you an estimated ship date, and again before your order ships.
When you're charged
Your card is charged the full price when you place your order. If we're unable to fulfil your order for any reason, we refund you in full.
Delays
If we can't ship your order by the estimated date we gave you, or within 30 days of your order if we haven't given a date, we'll email you before that date with a revised ship date. You can then choose to wait or cancel for a full refund. This follows the US Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.
Cancel before it ships
You can cancel any time before your order ships, for any reason, and get a full refund. Email info@theboo.ai with your order number.
Returns after delivery (30 days)
- You can return Boo within 30 days of delivery for a refund of the purchase price.
- Items should be returned in their original packaging with all accessories, in like-new condition.
- To start a return, email info@theboo.ai with your order number. We'll send you a prepaid return label.
- If an item comes back damaged or missing parts, we may reduce the refund to reflect that.
Defective or damaged on arrival
If your Boo arrives damaged or doesn't work, contact us within 30 days of delivery and we'll replace or refund it at no cost to you. After 30 days, the Limited Warranty applies.
How refunds are paid
Refunds go back to your original payment method. We issue them within 5 business days of cancelling or of receiving your return. Your bank may take a few more days to show the credit.
Contact
Boo Inc. · info@theboo.ai